Successful Stories

From a Departament Timesheet software to a Corporate, ERP-integrated Timesheet. In one of our clients, GR was responsible for developing a web-based system to register all CM (configuration management) employee's hours, and help to monitor the departmental effort spent within each project and process activities. There was an entire WBS (work breakdown structure) engine, that have allowed managers customize the team tasks and projects per user. Also, the "online report" feature had promoted a batter understanding of which activities were the most time-consuming or non-aggregate-valued ones. Those activities were identified and automated (or the related processes had been changed) based on the system's feedback.

The skill of Time Management Systems was latter re-used in another client, that ran a tool based on Timesheet.php, Also with GR, an ERP deployment    project was on schedule when had occurred the need of join the time management system's WBS with the project tasks within the ERP solution, providing inputs to control corporate capacity measurement. The integration project developed a timer to share data between Oracle and MySQL databases, through persistent layer, avoiding ERP license costs. The estimated ROI of this solution saved [comparatively] the value of 245 licenses/month.
  The Configuration Matrix for LATAM Carriers
Triple-Play, well-played. Due to aggressive schedule, telecommunications project are always very difficult to implement. A GR contractor had upgraded his business boundaries, originally based on VOIP technology, into a triple-play business model, adding TV Channels, Broadband ranges from 2M to 100M and VOIP, configuring an all-in-one product. 

GR collaboration in this huge project helped to manage expectations from all stakeholders, by promoting an effective Requirement Management process.

Adaptation was a key point of business understanding and to detail the elicitation of process flow.

However, to ensure that none of the important regulatory requirements, and traceability was impacted, GR's professionals used the eTOM - a telecommunication framework model to show a gap analysis and a process map of the new operations.

The use of eTOM-basis model had helped development to get the big picture of what is involved in provisioning all those products, and was really important to put all different levels of understanding in a same ground. 
In one of GR's clients, there was a problematic situation involving configuration management skills. The mobile phones' media content files that were part of every Latin America (LAT AM) carriers release, was shattered in many different repositories, with different process owners, in different sites, trigger no client approval of that content neither assure any quality of the releases.

In the above conditions, GR professionals were able to build an entire repository in a single place (a Clearcase multi-site VOB, though) and the final solution came from a ETL script boost with the ability of switch between rules of configuration specification (config spec). Each set of rules was build to comply a specific Regional Carrier, and all the approved content had been reassembled in the a folder-branch structure, leaver the CM analyst only the job of selecting which phone model and Regional Carrier should be built.

The logic behind the solution was presented in a research conference at the client company, and it was mirrored in one of the client's US sites.